biggo plus Privacy Policy
At biggo plus, we take the privacy of every player seriously. This Privacy Policy explains what personal information we collect, why we collect it, how it is used, and the choices you have as a user on our platform. It applies to all services offered through biggo plus, including our sportsbook, slot online games, live casino, and account management features. By creating an account or continuing to use our platform, you acknowledge that you have read and understood this policy. We encourage you to review it periodically, as we may update it from time to time to reflect changes in our practices or applicable law.
Last updated: 2025
What Data We Collect
When you register and use biggo plus, we collect several categories of personal information to deliver a safe, functional, and enjoyable platform experience. Account information includes your full name, date of birth, email address, username, and password, all of which are required to verify your identity and manage your account. We also collect device and browser data such as your IP address, device type, operating system, and browser version to support platform security and troubleshoot technical issues. Payment and transaction information is gathered when you make deposits or withdrawals in Philippine Peso (PHP), including your preferred payment method and transaction history, which is necessary for processing your funds accurately and securely. Usage data — such as your betting activity, game preferences, session duration, and navigation patterns — helps us personalize your experience and improve our services. Finally, we collect any communications you send to our support team, including chat logs and email exchanges, to resolve issues and maintain quality assurance.
Why We Use Your Data
biggo plus uses the personal data we collect for clearly defined purposes that are directly related to delivering our services to users in the Philippines. The primary purpose is account creation and authentication — your credentials allow us to verify who you are each time you log in and protect your account from unauthorized access. We use transaction data to process deposits and withdrawals in Philippine Peso accurately and to maintain auditable financial records as required by applicable regulations. Your usage and behavioural data helps us improve platform performance, customize content recommendations, and ensure that the games and betting markets we offer remain relevant to Filipino players. We may also use your contact information to send important service notifications such as security alerts, policy updates, or responses to your support inquiries. Where permitted by law, we may use aggregated and anonymized data for internal analytics and business planning purposes, but this data cannot be used to identify you individually.
Cookies & Tracking
biggo plus uses cookies and similar tracking technologies to enhance your experience on our mobile and desktop platform. Cookies are small text files stored on your device that help us remember your preferences, keep you logged in across sessions, and understand how you interact with different areas of our site. We use strictly necessary cookies to ensure core functions like login and payment processing work correctly, and these cannot be disabled without affecting platform functionality. Performance cookies allow us to analyse traffic patterns and page load times so we can continuously optimise the experience for Philippine users browsing on mobile. You may manage or restrict non-essential cookies through your browser settings at any time; however, doing so may limit certain features of the biggo plus platform. We do not use cookies to serve third-party advertising or to track your activity on external websites outside of our own platform.
Data Storage & Security
We store your personal data on secure servers with access controls, encryption at rest, and routine security audits to protect against unauthorized access, disclosure, or loss. biggo plus employs industry-standard Transport Layer Security (TLS) to encrypt data transmitted between your device and our platform, ensuring that sensitive details like login credentials and payment information travel safely over the internet. Access to personal data within our organization is restricted on a need-to-know basis; only staff with a legitimate operational reason may access user records, and all such access is logged and monitored. We retain your personal data for as long as your account remains active, or as required by Philippine law and regulatory obligations. If you request account closure, we will delete or anonymize your personal data within a reasonable period, except where retention is required for legal, compliance, or dispute resolution purposes.
Sharing Data With Third Parties
biggo plus does not sell, rent, or trade your personal information to third parties for their independent marketing or commercial use. We may share limited data with trusted service providers who assist us in operating our platform, such as payment processors who handle PHP transactions, identity verification partners who confirm player eligibility, and cloud infrastructure providers who host our servers. All third-party partners are contractually obligated to handle your data in accordance with applicable privacy laws and our data protection standards, and they may only use your information for the specific purpose for which it was shared. We may also disclose personal data when required to do so by Philippine law, court order, or a lawful request from a regulatory or law enforcement authority. In the event of a business restructuring, merger, or acquisition, user data may be transferred to a successor entity, and we will notify affected users prior to any such transfer where required by law.
Your Rights as a User
As a biggo plus user based in the Philippines, you have specific rights regarding your personal data under applicable data protection law. You have the right to access the personal information we hold about you and to request a copy of that data in a readable format. If any of your details are inaccurate or outdated, you may request that we correct them promptly, and we will action such requests without undue delay. You also have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any legal retention obligations we must fulfil. If you wish to exercise any of these rights — access, correction, or deletion — please contact our support team at the email address listed in the Contact section below, and we will respond within a reasonable timeframe. We will never penalize you or restrict your access to the platform solely because you have exercised your privacy rights.
Protection of Minors
biggo plus is strictly an adults-only platform and our services are not intended for, directed at, or designed to attract individuals under the age of 18. We do not knowingly collect personal data from minors, and any account found to belong to a person under the legal age will be immediately suspended and the associated data deleted. During registration, users must confirm they meet the minimum age requirement, and we may request documentation to verify age compliance. If a parent or guardian believes that their child has submitted personal information to biggo plus without their consent, they should contact our support team immediately so that we can take appropriate action. We are committed to responsible gaming and the protection of vulnerable individuals, consistent with both our internal policies and the expectations of regulators overseeing online gaming in the Philippines.
Policy Updates & How to Contact Us
biggo plus reserves the right to update or modify this Privacy Policy at any time to reflect changes in our services, technology, or legal obligations. When we make material changes, we will post the revised policy on this page with a new effective date, and where appropriate, notify users via email or an in-platform notice. We encourage you to review this page periodically to stay informed about how we are protecting your information. Your continued use of the biggo plus platform after any changes have been posted constitutes your acceptance of the updated policy. If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please reach out to our support team at [email protected] and we will do our best to address your inquiry promptly and transparently.
Play Safe, Play Smart
Your data is in good hands at biggo plus. If you have questions about your privacy or account security, our support team is ready to help. Check out our FAQ or jump straight into the action.
Create Your Account Log In Now